We want returns to be predictable. Check fitment before installation and keep the packaging until you are satisfied with the order.

Standard return window

Standard-stock items may be eligible for return when a request is started within 30 days of delivery and the product is unused, uninstalled, unmodified and in resalable condition with original labels, hardware and packaging.

Items that may not be returnable

Installed or altered parts, electrical items that have been connected where condition cannot be verified, custom or made-to-order items, clearance/final-sale items, fluids or chemicals that have been opened, and products missing required packaging or components may be excluded unless the item is defective or applicable law requires otherwise.

Fitment returns

Do not force, drill, cut, paint or install a part that appears incorrect. Contact us before alteration. Fitment questions are easier to resolve while product labels, dimensions and packaging are intact.

Return shipping

When a return is accepted for buyer preference or an ordering mistake, return shipping may be the customer’s responsibility. If we confirm that the wrong item was shipped or the item arrived damaged, we will provide the appropriate return or claim instructions.

Refund timing

Approved refunds are issued to the original payment method after the returned product is received and inspected, subject to payment-provider processing times. Original expedited shipping charges are generally not refundable unless the return resulted from our fulfillment error or applicable law requires otherwise.

Start a return

Contact support@royjeeppartshop.com or use the Contact page with your order number, the item being returned and the reason for the request.